Refund Policy

Effective Date: June 13, 2026 Version: v0.2

1. Business Plan Subscription Refunds

For our premium Business subscription plan ($7/month or $70/year), we offer a **7-day money-back guarantee** on your initial purchase.

If you are not satisfied with the premium features, you may request a full refund by contacting us within 7 days of your initial transaction date.

2. Auto-Renewal & Cancellation

Subscriptions auto-renew at the end of each billing cycle (monthly or annually).

  • No Renewal Refunds: We do not offer refunds for automatic renewals. To prevent automatic charging, you must cancel your subscription before your next renewal date.
  • Downgrade: Upon cancelling, you will retain Business access until the end of your prepaid billing period, at which point your account will automatically downgrade to the Free Tier.

3. Billing Management

All premium billing operations, receipts, and subscriptions are managed and handled by our payment partner, Paddle.

4. Contact and Queries

If you have any questions or require support regarding your store account, technical configuration, or database backups, please feel free to reach out to us at any time:

  • Support Desk: Contact Us
  • Direct Support Email: admin@adzwaqas.com